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Frequently Asked Questions
Orders & Shipping
Yes, we ship all over the world. Shipping costs apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. If you’re a US customer, please checkout directly from our US website: www.sylviap.net.
It depends on where you are. Orders processed for Australia can take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Explore our Teamwear collection here and connect with us today to place your order.
We accept a variety of payment options, including Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, Visa, and Afterpay.
Yes we do! You can purchase a Sylvia P gift card here.
Simply enter your gift card details in the "Discounts and Gift Cards" section during checkout to use your Sylvia P Gift Card.
Sizing & Product Information
Please note all products released prior to 30 Years: A World Of Wonder will have the old Sylvia P logos, tags and and branding.
Please refer to our Sizing Guide to find the best size for your items. If you have any other questions feel free to reach out to our team here.
Returns, Exchanges & Refunds
We accept returns for in-stock practice wear when:
- The products don't fit.
- You don't love them as much as you hoped.
- They aren't the products you ordered.
- The products have defects.
Your return needs to be received by us within 30 days from the date of receiving your goods. The product needs to be in original condition, unwashed, unworn (tried on is fine) and with all packaging and ticketing in the condition that it left Sylvia P. Products must not be marked, damaged or broken. You will also need to provide proof of purchase (order number is sufficient).
You can view our full return policy or request a return here.
Your return needs to be received by us within 30 days from the date of receiving your goods.
Our return options include either a Refund or a Store Credit. With a Store Credits, we’ll supply you with a gift voucher to the value of the returned goods. Store credit is not available if purchased with Afterpay.
A remake is only available for personalised products if they have a manufacturing defect. Please contact us at info@sylviap.com.au if you feel there is an issue with your garment.
While we don't do any exchanges on any of our in-stock practice wear products, you can return it to us for a full refund or store credit. Then you can purchase the product or size you were after.
Account and Support
SP Rewards gives you exclusive access to amazing discounts and perks, where you earn points every time you shop online or refer a friend. It's the easiest way to turn your SP obsession into awesome rewards. Lean more about SP Rewards here.
Sign up now or learn more here.
A SP Bestie Brand Rep is someone who loves gymnastics—and all things social. They inspire, encourage, educate and most of all always bring the fun.
As an SP Bestie, you’ll receive exclusive early access to our Ambassador and Collection ranges, plus plenty of opportunities to feature in our social content campaigns throughout the year.
We’re always excited to welcome new SP Besties! Every six months our team will select 8 lucky girls to become an SP Bestie. To apply you’ll need to submit an application through Shopify Collabs here. We recommend keeping an eye on our socials and newsletter to know when our next SP Bestie call out is.
You can contact us through our contact page! We will be happy to assist you. Reach out here.