Not 100% happy with your new Sylvia P Practice Wear? We’ve got you! You have 30 days from the date you receive your items to return them.

You can return in-stock Practice Wear (excluding Made to Order or Personalised items) if:

• The fit isn’t right.
• You don't love them as much as you hoped.
• You received the wrong product.
• There’s a fault or defect.

Simply complete the returns form below and we’ll get in touch with all the details you need to return the products. Please do not send goods to Sylvia P without completing the form below.

Made To Order or Personalised Products can only be returned if we assess them as faulty. Once you submit your return request, our team will be in touch to inspect the issue and organise a repair or remake if it’s a manufacturing fault.

WHAT IS YOUR RETURNS POLICY?

• Your return needs to be received by us within 30 days from the date of receiving your goods.
• The product needs to be in original new condition, unwashed, unworn (tried on is fine) and with all packaging and ticketing in the condition that it left Sylvia P. Products must not be marked, damaged or broken.
• You will be required to provide proof of purchase (order number is sufficient).
• All postage costs must be covered by the customer unless the product is faulty.
• Final Sale items unfortunately cannot be accepted for returns or refunds, unless the item is faulty. Final Sale items will always be clearly marked with a 'Final Sale' badge on the product page. 

WHAT RETURN OPTIONS DO I HAVE?

• Full refund.
• Store Credit – we’ll supply you with a gift voucher to the value of the returned goods. Store credit is not available if purchased with Afterpay.
• Repair or Remake – only available for Made to Order and Personalised products if they have a manufacturing defect. Please contact us at info@sylviap.com.au if you feel there is an issue with your garment.
• Please note – we don’t offer exchanges on in-stock Practice Wear. But you can return the item for a full refund or store credit.

Love your order, but want a different size? No problem! Simply email us with your order number after you have submitted the below return form and we will provide a free shipping code to get your correct size out to you!*

*Only eligible on eligible returns submitted within our 30-day return window as per our T&C’s.

HOW DO I RETURN GOODS?

1. Please complete the below form with your name, order number and garment(s) you would like to return. PLEASE NOTE: Please ensure you fill out your full order number including the #AU - eg. #AU12345.
2. Our team will review your case and get in touch with you about what we will do next.
3. If a return is approved, we will provide you with a Return Authority Form. Add this to the shipment so we know what to do with the products once they are returned to us.
4. If the product is faulty or we sent you the wrong products, we will provide you with a free return label. Please ensure that you viably stick this label to the outside of the package and drop it off at the post office.
5. If you don’t receive a free returns label, we recommend using registered or express post. We cannot be held liable for any lost goods in the post.